Sunday, July 7, 2013

Robert Galambos's Updated Resume

Robert Galambos
Mobile: 416-876-2979 · Email:

Career Profile:
Over seventeen years of experience as presales engineer and consultant in the software industry, combining high-level sales and marketing knowledge with deep operational experience, technical savvy and cross-functional communication abilities. Extensive experience supporting sales initiatives, managing customer relationships, handling customer service calls and consultations, and maximizing client ROI on software solutions.
                                      Areas of Strength     
  • Data Privacy
  • Client Relations
  • Market Analysis
  • Industry Research
  • Security
  • Client & C-Level Presentations
  • Executive Communications
  • Staff Training & Development
  • Data Optimization & Management
  • Oracle/SQLServer/DB2
  • Solution Selling
  • Customer Service
  • Product Demonstrations
  • Technical Consulting

Professional Experience
COMPUWARE                                                                                                                    1996 to 2013
Leading provider of IT software, services and best practices to deliver peak performance for technologies worldwide.
Sales Engineer & Consultant
  • Provided technical analysis concerning Data Privacy to facilitate completion of RFI and RFP responses for various clients, with 85 percent success ratio.
  • Delivered high-impact presentations to clients leveraging strong technical skills.
  • Managed interoperability and alliance between software solutions and customers’ strategic business plans.
  • Helped potential clients understand, compare and contrast several IT solutions.
  • Collaborated with sales to develop cost justifications, business proposals and responses to RFI/RFPs.
  • Engaged and coordinated post-sales implementation engagements.
  • Helped close a minimum $2 million dollar sales 13 years in a row.
  • Anointed to learn, support and sell two entire product lines, due to the unique requirement of both English and French support and sales.
  • Contributed to a team that achieved a minimum 97 percent maintenance renewal.
  • Liaised with Product Development and Marketing departments, perform client sales management, and report on industry/market trends, competition, and needs.
  • Maintained extensive and specialized knowledge of COMPUWARE’s products, customers and competition, to enhance customer service ability and stay current on company offerings.
  • Produced detailed phone support, personal product demonstrations and on-site evaluations of clients’ current software solutions.
  • Responded to requests for information or pricing in an efficient manner and prepared sales package proposals.
  • Trained and lectured clients, staff and executives on various solutions, including Data Privacy and Application Auditing.
  • Facilitated customers and partners, as well as on-site professional services support such as installations and configurations upon deployment of software.
  • Created, updated and disseminated training materials for 10 different software products on both mainframe and mid-tier/distributed environments.
  • Served as Project Manager/Team Lead developing and updating training material with a specific timeline and with the participation of 10 team members.
  • Gained proficiency in MS Windows, MS Office,, and Data Privacy Solution Mainframe.
  • Was one out of two people chosen (out of 24) to be a mentor for the Professional Development Program, training non-IT professionals to be support personnel.
  • Worked in various realms, including ETL, Data Privacy in the testing space, Data Management and Data Optimization for both short-term and long-term sales cycles.

MONTREAL TRUST / BANK OF NOVA SCOTIA                                                  1984 to 1996
Premier financial institution providing personal, commercial, corporate and investment banking services to individuals, small and medium-sized businesses, corporations and governments.
Principal Analyst & Team Lead
  • Oversaw the team responsible for financial systems, including general ledgers, accounts receivable and accounts payable within the Trust Unit.
  • Apprised management of more efficient methodologies to ensure better business decisions.
  • Provided guidance, instruction, direction and leadership to the team to achieve key results for clients.
  • Coached and matured the skill level of direct reports in order to continue their long-term development and ensure solid succession planning and departmental success.
  • Liaised with Payroll, HR and Executive Offices as a subject matter expert.
  • Gained proficiency in COBOL, IDMS, and IBM Multiple Virtual Storage
  • Created “What if” scenarios and provided support for non-technical end-users.
  • Designed major conversion project for Pension Plan Changes/Acquisition (BNS).
  • Worked with the Finance Team to determine the ongoing business needs and requirements for the reporting of all assets, sales, redemptions, management fees, trailer fees, and advisory fees.

  • Knowledge of security concepts, tools, and procedures to react to security incidents, to ensure that security personnel are anticipating security risks and guarding against them.
CIPP/C: Certified Information Privacy Professional/Canada                                 
  • Demonstrates understanding and application of Canadian information privacy laws, principles and practices at the federal, provincial and territorial levels.
  • Requires completion of Certification Foundation Exam and CIPP/C Exam.
CIPP/IT: Certified Information Privacy Professional/IT                                                    
  • Entails understanding privacy and data protection practices in the development, engineering, deployment and auditing of IT products and services.
  • Necessitates completion of Certification Foundation Exam and CIPP/IT Exam.
IBM Certified Database Administrator – DB2 9 DBA for z/OS                                           
  • Validates capability of performing intermediate to advanced tasks related to database design and implementation, operation and recovery, security and auditing, performance, and installation and migration/updates specific to the z/OS operating system.

Concordia University, Montreal, Québec
Bachelor of Commerce, Accounting (1979)

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