|
Robert Galambos
|
||
|
Career Profile:
Over seventeen years of experience as presales engineer and consultant
in the software industry, combining high-level sales and marketing knowledge
with deep operational experience, technical savvy and cross-functional
communication abilities. Extensive experience supporting sales initiatives,
managing customer relationships, handling customer service calls and
consultations, and maximizing client ROI on software solutions.
|
||
|
Areas of
Strength
|
||
|
|
|
|
Professional Experience
|
||
COMPUWARE 1996
to 2013
Leading
provider of IT software, services and best practices to deliver peak
performance for technologies worldwide.
Sales Engineer & Consultant
- Provided technical analysis concerning Data Privacy to facilitate completion of RFI and RFP responses for various clients, with 85 percent success ratio.
- Delivered high-impact presentations to clients leveraging strong technical skills.
- Managed interoperability and alliance between software solutions and customers’ strategic business plans.
- Helped potential clients understand, compare and contrast several IT solutions.
- Collaborated with sales to develop cost justifications, business proposals and responses to RFI/RFPs.
- Engaged and coordinated post-sales implementation engagements.
- Helped close a minimum $2 million dollar sales 13 years in a row.
- Anointed to learn, support and sell two entire product lines, due to the unique requirement of both English and French support and sales.
- Contributed to a team that achieved a minimum 97 percent maintenance renewal.
- Liaised with Product Development and Marketing departments, perform client sales management, and report on industry/market trends, competition, and needs.
- Maintained extensive and specialized knowledge of COMPUWARE’s products, customers and competition, to enhance customer service ability and stay current on company offerings.
- Produced detailed phone support, personal product demonstrations and on-site evaluations of clients’ current software solutions.
- Responded to requests for information or pricing in an efficient manner and prepared sales package proposals.
- Trained and lectured clients, staff and executives on various solutions, including Data Privacy and Application Auditing.
- Facilitated customers and partners, as well as on-site professional services support such as installations and configurations upon deployment of software.
- Created, updated and disseminated training materials for 10 different software products on both mainframe and mid-tier/distributed environments.
- Served as Project Manager/Team Lead developing and updating training material with a specific timeline and with the participation of 10 team members.
- Gained proficiency in MS Windows, MS Office, Salesforce.com, and Data Privacy Solution Mainframe.
- Was one out of two people chosen (out of 24) to be a mentor for the Professional Development Program, training non-IT professionals to be support personnel.
- Worked in various realms, including ETL, Data Privacy in the testing space, Data Management and Data Optimization for both short-term and long-term sales cycles.
MONTREAL TRUST / BANK
OF NOVA SCOTIA 1984 to 1996
Premier
financial institution providing personal, commercial, corporate and investment
banking services to individuals, small and medium-sized businesses,
corporations and governments.
Principal Analyst & Team Lead
- Oversaw the team responsible for financial systems, including general ledgers, accounts receivable and accounts payable within the Trust Unit.
- Apprised management of more efficient methodologies to ensure better business decisions.
- Provided guidance, instruction, direction and leadership to the team to achieve key results for clients.
- Coached and matured the skill level of direct reports in order to continue their long-term development and ensure solid succession planning and departmental success.
- Liaised with Payroll, HR and Executive Offices as a subject matter expert.
- Gained proficiency in COBOL, IDMS, and IBM Multiple Virtual Storage
- Created “What if” scenarios and provided support for non-technical end-users.
- Designed major conversion project for Pension Plan Changes/Acquisition (BNS).
- Worked with the Finance Team to determine the ongoing business needs and requirements for the reporting of all assets, sales, redemptions, management fees, trailer fees, and advisory fees.
Certifications
Security+
- Knowledge of security concepts, tools, and procedures to react to security incidents, to ensure that security personnel are anticipating security risks and guarding against them.
CIPP/C: Certified
Information Privacy Professional/Canada
- Demonstrates understanding and application of Canadian information privacy laws, principles and practices at the federal, provincial and territorial levels.
- Requires completion of Certification Foundation Exam and CIPP/C Exam.
CIPP/IT: Certified
Information Privacy Professional/IT
- Entails understanding privacy and data protection practices in the development, engineering, deployment and auditing of IT products and services.
- Necessitates completion of Certification Foundation Exam and CIPP/IT Exam.
IBM Certified
Database Administrator – DB2 9 DBA for z/OS
- Validates capability of performing intermediate to advanced tasks related to database design and implementation, operation and recovery, security and auditing, performance, and installation and migration/updates specific to the z/OS operating system.
Education
Concordia University, Montreal,
Québec
Bachelor of Commerce, Accounting (1979)
No comments:
Post a Comment